Bits and Bytes: It is the Customer Experience

Technology is the leading edge of customer experience. USPS customers initiate their business from the USPS mobile app, through USPS.com, via the Corporate Call Center IVR, using digital signage, getting personal service via ClickNShip and Carrier Pickup, and anticipating mail and package delivery through Informed Delivery. Many of today’s USPS customers get their first impression for nearly every Postal product interaction through the information technology experience.