Enhancing The Customer Experience With First-Contact Solutions

In this age of digital everything, the USPS is taking great strides to keep hardcopy mail relevant. From the use of QR codes for mailings with Promotions and Incentives to Informed Delivery, we are driving home the value of the mail. Join this session to learn about mailing and shipping changes to enhance customer experience with “first-contact solutions.” These solutions will provide simplified access to mailing and shipping needs and information: a new look and feel to the Business Customer Gateway with easy access to your mailing and shipping accounts; exciting payment solutions which offer enhanced balance and payment account management and a self-service customer experience; solution-oriented support for mailing and shipping questions including a live chat feature; and enhancements to the Returns platform which will offer reverse logistic near real-time information.