Transforming 1’s And 0’s Into An Informed Customer Experience

Learn how the US Postal Service is tapping into the millions of data points and turning that data into Value. This officer-led session explores how USPS is analyzing petabytes of data, leveraging geospatial technology, utilizing machine learning, creating Predictive and Prescriptive Analytics and putting CX at the core of its strategy, to transform 1’s and 0’s into an Informed Customer Experience.