BEST PRACTICES IN CUSTOMER EXPERIENCE (CX)
Are you thinking about Customer experience (CX) beyond being the next trendy marketing term? The reality is that effective CX has shown to improve customer outcomes and business standing. The big challenge with CX is that, to be effective, it demands businesses to break down silos, combine strategy and technology, merge physical with digital, and have a solid action plan to success. Are you ready to take on the CX challenge? Learn how to become a CX change agent in your company through practical advice on getting started on the path to CX success.