Boot Camp for Mail Center Managers Part 1 In today’s mail center environment, managers face daunting challenges – multiple areas of responsibility, disruptive technologies, and changes in the US Postal Service operations and regulations. The talents and skills that got you to where you are today may not be enough to bring you to the next level. Attend this two part workshop and hear from leading speakers in the industry. In Part One, learn how to effectively navigate the US Postal Service organization and regulations, and mail center management.

In today’s mail center environment, managers face daunting challenges – multiple areas of responsibility, disruptive technologies, and changes in the US Postal Service operations and regulations. The talents and skills that got you to where you are today may not be enough to bring you to the next level. Attend this two part workshop and hear from leading speakers in the industry. In Part Two, you’ll learn mail center management trends and technology, as well as additional focus on Management 101 and professional development.

This workshop will offer tactics and strategies to help you think “outside the box” and make your College/University mail center the “go-to” spot on campus. Get real-life examples of tools to use for keeping your costs down, while at the same time offering more services. Hear how you can offer more to your customers with the same or fewer resources, and get ideas on how to move your mail center to the next level of service and value to your customers. Discover simple marketing techniques to make sure your campus customers know what you have to offer and how your mail center can meet their ever-changing needs. This workshop will also discuss how to grow your mail operation through related business ideas. Don’t miss this lively workshop, as you will leave with the secrets of how to leverage your expertise to increase the success of your mail operation.

Management teams are constantly seeking cost-effective measures to protect critical infrastructure and personnel. This workshop discusses the role training and continuous threat assessment plays in mail facility and critical infrastructure protection.

Successful development and deployment of an enterprise postal strategy is complicated. Organizations need great leaders to help them do it effectively so what do these leaders need? This workshop will describe how this can be efficient and effective and provide suggestions on how to address issues at every phase of doing this in any organization.

This presentation will provide an overview of the use and applicability of USPS Publication 52: Hazardous, Restricted, and Perishable Mail. The session will demonstrate the proper use of Pub 52 when preparing mailable hazardous materials, and corrective actions to take when non-mailable packages are encountered.

2017 was a big year for data coming from the United States Postal Service. Between Informed Visibility and Informed Delivery and the Mailer’s Scorecard, mailers have more data than ever to make decision with. But where to start? How does it work together? What’s actionable and what’s noise? In this workshop you’ll learn how to be a modern data sleuth and find ways to save money and improve response rate. In this workshop, you’ll learn: - How to read and communicate the data coming from Informed Visibility, Informed Delivery, the Mailers Scorecard, and other codes - The applications for this data, especially IV and ID - Ways to leverage that data to help your business and customers operate more efficiently Mailers have the tools to become a sophisticated part of the marketing mix and bring more value to direct communications. All it takes is a better understanding of what the data is saying.

Outsourcing some or all of the print and mail operations can make sense, especially for smaller mailers. However, great care must be taken to do this correctly! In the best cases, outsourcing can preserve or even enhance your excellent working relationship with the USPS, while potentially reducing costs for operations and postage. On the other hand, outsourcing can also create all manner of unexpected problems in areas such as reconciliation, address quality feedback, and loss of control over USPS Intelligent Mail barcode options. Come learn about common problems that have impacted others, and how to avoid them. Even more importantly, come learn what an excellent USPS relationship looks like-- and how to preserve that USPS connection, even if you may outsource some or all of your print and mail operations in the future.

Safety in the mailroom has never been more critical to worker health and continued operations. During a time of tightening of budgets, the continued threat of mail-borne attacks, and a trend towards a paperless society, mailroom personnel are being asked to handle more with less, in the areas of both manpower and resources. Explore techniques to ensure the safety of lone workers, streamline work flow to handle “more with less”, and reduce mailroom injuries through this interactive session.

Is your business growing, but your data processing department is struggling to keep up with more complex jobs, expanded services, and additional processing time? Does it take hours to process routine jobs and possibly days or sometimes a week to process your most complex customers’ jobs? Are you turning away business because you can’t meet turnaround expectations or handle the complexity of the job? Are your current scripts and tools leaving you exposed to errors and mistakes impacting customer satisfaction? Adding additional staff is not the only solution available, let’s have a conversation about what “true” data processing automation can do for your data processing department.