Attendees have an opportunity to personally learn from key postal leaders about topics that will guide the entire mailing and shipping industry into the future. Each year, the Officer led sessions provide perspective on some of the most important issues, changes and ideas affecting the industry.
Sunday, April 26 (8:30 AM–10 AM)
Join the USPS Chief Operating Officer and postal and industry leaders for in-depth discussions on mailing and shipping operations. This insightful session showcases the partnership between the industry and USPS and highlights key innovations and programs implemented by both USPS and Industry members from across the seven Areas. This is your opportunity to gain national insights on logistics, transportation, equipment and most importantly how USPS intends to maintain its commitment to providing outstanding customer service. This plenary session gives you a chance to interact with USPS, National, Area and local leaders and a platform to learn more about key operational changes. You won’t want to miss this session!
Sunday, April 26 (10:15 AM–11:45 AM)
The Postal Customer Council (PCC) community is an invaluable resource for business mailers to share best practices to maximize the performance of their PCC – small or large. In this session we’ll share new innovations the PCC Advisory Committee and Program Office have developed – things you can implement locally to help your PCC thrive. We are bringing back the PCC Leadership Awards to NPF so we encourage you attend and see your peers recognized. Don’t miss this fun, engaging session with games and a few surprise reveals. Please feel free to bring your PCC lapel pins and exchange them with other members.
The session is open to all Forum attendees, including current and future postal and industry PCC members.
Monday, April 27 (8AM–9:30 AM)
Senior USPS leaders will share strategic insights into the future for the mailing and shipping industry. Innovations that can drive value and profitability through the mail for you and your customers will be center stage. Transformative technologies and fresh approaches can open the door to enhanced customer satisfaction, experience and loyalty. Join us for a morning of collaboration on ways to create competitive efficiency and growth.
Tuesday, April 28 (8AM–9:30 AM)
Welcome to the most magical place on earth – Disney World! Storytelling is an opportunity to spark our imaginations, build connections, and strengthen brand engagement—this is the magic of tactile experiences and communications. In this session, join thought leaders and experts to explore the magical ways companies are using storytelling and experience design to appeal to all of our senses. Hear about how brands can deliver authentic, thoughtful experiences for their customers and leave feeling inspired to create new, magical connections with consumers.