Everyone – customers, retailers, small business shippers, carriers – can all agree that eCommerce returns are a major and growing problem. From the customer’s perspective, there are a lot of options which can be confusing, overwhelming, and down-right annoying when you have multiple returns at the same time, often with a less than great customer experience. This workshop will focus on how the industry can effectively and efficiently solve this problem from the point of view of the customer by embracing an open network of returns. The speaker will share customer stories, current practices, and discuss the technology that exists today to support an open network for returns and how it can solve the return pain points.
Gary Winter, Quadient Inc
Veronica Wolf, Quadient Inc