April 26-29, 2020 | Orlando World Center Marriott | Orlando, FL

Education Tracks & Workshops

ECOMMERCE: STEPS TO SHIPPING SUCCESS

ANYONE CAN BUILD A LOCKER: THE REALITIES, APPLICATIONS AND BENEFITS OF SMART LOCKERS

Smart Lockers have revolutionized the package and mail delivery paradigms. They truly are at the leading edge of the eCommerce explosion that is growing at over 17% annually which is amazing. More amazing is that it is projected to continue or exceed this growth rate for the foreseeable future! This session will show how Smart Lockers change the traditional mail and package delivery paradigms. It is not about the hardware anymore! Mobile workforces, “hoteling”, demand for 24-hour service and availability and other changes that are driving businesses away from the traditional mail/package delivery at the cubicle models. In this session, the presenters will share real life examples and experiences of how to optimize this change. Beth Bodner, Ricoh USA Mark Rheame, Ricoh USA

EVOLUTION OF AN INDUSTRY: BEST PRACTICES FOR DIRECT TO CUSTOMER BUSINESSES AND THEIR SHIPPING NEEDS

Shipping and fulfillment are hard. Learn from real entrepreneurs with high growth Direct to Customer (DTC) businesses and how they manage today and more importantly, what they need from the market to operate more efficiently. Take a deep dive into DTC business case studies and their needs from start to scale with a special focus on how to make fulfillment seamless and transparent. Shipping and fulfillment get more complex due to rapid growth, multiple sales channels and delivery promises. Learn about the strategies that DTC businesses use to make an impact and grow rapidly, and explore new opportunities to meet customer expectations. The DTC has instigated a dramatic shift in the evolution of commerce, join us to review what has to be true to win in shipping and fulfillment for DTC brands.

Erik Galas, Shopify

INNOVATIVE INTERNATIONAL DISTRIBUTION STRATEGIES TO CONTROL COSTS & GENERATE GROWTH

In this session, we will identify various ways to cost effectively distribute globally and expand your business reach into international markets. Learn how to implement low cost shipping options that maintain high service levels and choices in international shipping and delivery. We will examine how to optimize the USPS’ international supply chain solutions as well as explore alternatives with the USPS’ Qualified Postal Wholesalers. We will also cover the nuances of international shipping with duties and taxes prepaid or collected at destination and how that affects your distribution choices.

Tim Sailor, Navigo Consulting Group

LEVERAGING USPS SHIPPING TECHNOLOGY IN THE PRE-PURCHASE AND POST-PURCHASE EXPERIENCE

Shipping is no longer confined to just fulfillment. Instead, it is an integral part of your customer’s pre-purchase decision making and post-purchase satisfaction. In this information-driven economy, USPS data and technology can help in both the acquisition and retention of customers. This business-oriented session will provide an overview of the tools and technology that USPS offers to help enhance your customer experience and differentiate your brand in a crowded eCommerce environment including Web Tools, Label Broker, pricing, time-in-transit, tracking and returns.

Peter Klausner, USPS

THE CHANGING LANDSCAPE OF ORDER FULFILLMENT

Large retailers and third-party logistics providers (3PLs) are moving their warehouses closer to their customers. USPS is responding to this changing landscape. We’ll talk about products that support the new shipping ecosystem and products that help save on postage when shipping across the country.

Denis Baranov, USPS

DON’T BE STUCK AT THE BACK OF THE LINE: A NEW GLOBAL EMPHASIS ON CROSS BORDER SECURITY THROUGH ADVANCE ELECTRONIC DATA (AED) IS CHANGING THE FACE OF GLOBAL FULFILLMENT

This session will feature current U.S. Customs officials and cross-border shipping experts from the public and private sectors. Discover what the industry is doing today to meet the Advanced Electronic Data (AED) requirements and how to stay on top of the latest technologies that are adding speed of transit to global shipping. Anyone who depends upon product entering or leaving the U.S. will want to attend this valuable workshop.

Shoshana Grove, World Customs Organization
Lexie Branson, US Chamber of Commerce
Rebecca Dye, Federal Maritime Commission
Laurie Dempsey, US Customs and Border Protection
Ana Hinojosa, World Customs Organization

HEADWIND OR TAILWIND? HOW THE FAST PACE OF CHANGE IN GLOBAL TRADE, TECHNOLOGY AND TREATIES CAN BENEFIT OR BUST YOUR CROSS-BORDER eCOMMERCE STRATEGY

Cross-border eCommerce presents a huge opportunity for volume and revenue growth. Learn about new approaches to pre-clearance that reduce the amount of transit time consumed by the clearance process. Also, learn tips to deal with the uncertainty associated with cross-border delivery, by carefully assessing the character of the merchandise being shipped – before the shipment leaves the warehouse. If reducing cost and improving the speed and reliability of transit times for your cross-border packages is of interest to your company, you don’t want to miss this panel. Your eyes will be opened to new and unexpected insights.

Miles Shepard, EasyShip
Timothy Trainer, Global Intellectual Property Strategy Center
John Warr, International Bridge
Augustin Ceyrac, EasyShip
Kate Muth, IMAG

LATEST AND GREATEST IMPROVEMENTS IN THE USPS PACKAGE DELIVERY NETWORK

This session will discuss the Package Platform and the future of the Electronic Verification System (eVS). Learn how eVS will be retired and existing shippers will be migrated to the Package Platform program. Shippers will have the ability to enroll in the Package Platform and postage will be paid through an Enterprise Payment Account. Also, learn how Informed Delivery will now leverage marketers and give you the opportunity to attach a digital add-on message to select mailpieces and packages to better serve your customers. This session will offer a high-level summary of these key technology advances by the USPS professionals who manage them.

Tiberiu Motoc, USPS
Vicky Bosch, USPS
Marc McCrery, USPS

MAIL AND PACKAGES IN AN ERA OF CROSS-BORDER eCOMMERCE

The eCommerce market is growing in both domestic and cross-border markets. While the cross-border postal ecosystem was designed decades ago to facilitate mail among countries, the future will involve an increasing volume of parcels. For all participants, there are multiple implications in terms of services/offerings, processes, technology, and customer management. This session will focus on several key implications: – Rise of the Recipients; heightened importance of managing the entire parcel journey – Differentiating via Delivery; implications of a world with fewer “stores” and limited opportunities to connect with customers – Better Service via Self-Service; customer experience-oriented DIY solutions – All About the Information; transformation from focus on moving physical items to also managing the information, including predicting future events – Changing Roles of Employees; assisting customers in more complex transactions and technology-enhanced processes.

Kara Shuler, Deloitte Consulting
Richard Carson, Deloitte Consulting
Greg Lowell, Deloitte Consulting

DRONES, AUTONOMOUS DELIVERY VEHICLES, ROBOTIC DELIVERY, ALTERNATIVE DROP-OFF AND PICK-UP... SEPARATING FACT FROM PROMISE

Technology is rapidly changing in the world of shipping, and notably in eCommerce fulfillment. Not long-ago Amazon was featured on 60 Minutes introducing us to the possibility of drone delivery. Many called it hype. USPS is currently testing autonomous vehicles. Robots are currently making deliveries. Alternative pick-up and drop-off partnerships appear almost daily. So, what’s real, what’s fiction, what’s the promise for tomorrow? Come hear the discussion on how technology is being applied to make the parcel experience more accessible, lower costs and improve service.

Gerard Hempstead, Hempstead Consulting

IMPROVEMENTS TO RETURNS BY USPS

This session will feature automated data capture, assessment and billing, and weight requirements on shipping labels. Don’t miss this opportunity to learn the latest information on new development efforts for USPS Returns and the value-added enhancements that support Returns.

Karen Key, USPS

LATEST TRENDS IN ON-DEMAND DELIVERY

Hear from startups working with new technologies like drones, self-driving delivery vans, neighborhood parcel lockers and neighborhood parcel pick-up points. This session will talk about impacts that these trends are having on last mile delivery.

Sachin Agarwal, USPS

LEVERAGING TECHNOLOGY FOR A NEW STREAMLINED PACKAGE EXPERIENCE

The Package Platform is the future of package shipping with USPS. The Package Platform is a comprehensive technical infrastructure of postal products and services designed to meet all of your package shipping needs. In this session, USPS will take a detailed look into innovative technologies behind the all new Package Platform.

Randy Workman, USPS

ONBOARDING EFFORTS BY USPS

Attend this workshop to learn about the process for onboarding customers for Operational and Technical Integration of: Origin Entry (Destinating Entry, Destination Network Distribution Center, Destination Service Center Facility, Destination Delivery Unit), Ship From Store, Returns, and Package Pickup.

Tiffany Jesse, USPS
Karen Key, USPS

THE RETURNS PROCESS: ENHANCING THE CUSTOMER EXPERIENCE

Returns are a critical component to a company’s business model. More than ever, customers’ expectations for a quick and easy returns process has reached an all-time high. This workshop provides an overview of how making the returns process quick, easy and convenient could lead to greater sales and an increased level of customer loyalty. In this highly competitive eCommerce marketplace, returns should be at the forefront of every company. Enhancing the customer experience begins long before the initial transaction. We share how USPS offers a returns option for companies of all sizes and provides timely and efficient processing to help enhance the customer experience.

Andrei Petrigov, USPS

THE EVER-CHANGING LANDSCAPE OF eCOMMERCE

The rise of eCommerce is the greatest agent of change in our industry. As more consumers adopt online shopping, the battle to offer the best customer experience has escalated. Faster and more flexible delivery options are on the rise while pressure to deliver in shorter timeframes challenges shippers to rethink their strategy. See how consumer attitudes toward shopping online are changing and how retailers and carriers alike are adapting their approach to provide the most value at the lowest cost.

Doug Wiggins, USPS