April 26-29, 2020 | Orlando World Center Marriott | Orlando, FL

Education Tracks & Workshops

ECOMMERCE: STEPS TO SHIPPING SUCCESS
2019 Workshops – 2020 Workshops coming soon.

PACKAGE TRACKOLOGY 101

Sunday 5/5, Period 1 | 9:00AM–10:00AM | RM 135

Learn the latest and greatest on USPS tracking enhancements and how this intelligence is headed for the future.

Amanda Kirschner, Mail & Package Information Systems Specialist Sr., USPS | Nancy Peters, President, N&D Consulting LLC

WHAT ARE THE LATEST TRENDS IN eCOMMERCE FULFILLMENT

Sunday 5/5, Period 5 | 2:45PM–5:00PM | RM 131

With the advent of same-day shipping and the popularity of Fulfillment by Amazon (FBA), there’s now a need for every online retailer who wants to stay competitive and profitable to consider third-party fulfillment options. To do so, eCommerce merchants and retailers need to know what to look for in a fulfillment provider, technologies to consider, and how to effectively benchmark providers. This session will offer tips around how to find and determine the right fulfillment partner for eCommerce merchants, and how this will affect USPS shipping. It is becoming more and more critical for independent retailers to know their fulfillment options and how to find the right partner that will help them to stay competitive in the eCommerce industry.

Justin Hayes, NorAm Partners | Jenn Hunt, Senior Director of Business Development, ShipStation

WHAT’S IN? WHAT’S OUT? 10 HOTTER AND NEWER LOGISTICS TRENDS FOR 2019

Monday 5/6, Period 7 | 11:00AM–12:00PM | RM 134

Join our panel of industry experts as we discuss what’s in and what’s out for 2019 in the world of postal logistics. We all know that being able to respond quickly to new trends and to leverage them into your portfolio is the difference between company growth and company stagnation. Our panel will discuss the challenges of implementing these trends and how practical solutions can benefit retailers by staying relevant with the shopping-savvy consumer. We will be sure to save time for audience participation; please bring your own practical trends to share and discuss and/or be ready to pose organizational challenges that need to be addressed around small-parcel shipping.

Moderator: Don Viti, Vice President Sales, International Bridge | Amanda Armendariz, Editor, Parcel Magazine | Augustin Ceyrac, Co-Founder, EasyShip | Mike Indresano, Senior Vice President Information Management, Walmart | Carly Woods, CEO, ChitChats Express

THE COMPLETE GUIDE TO DEVELOP A WINNING ECOMMERCE PACKAGING!

Monday 5/6, Period 9 | 2:45PM–3:45PM | RM 135

Whether you’re launching a new product for an eCommerce channel or rethinking your current packaging for eCommerce shipments, designing winning eCommerce packaging requires a holistic view and consideration beyond ensuring the protection of the item. Through an engaging series of stories, samples, pictures and case studies, participants in this workshop will explore the emerging world of eCommerce packaging and will leave with a checklist to eCommerce packaging success.

Murray Rundle, VP & GM, eCommerce Packaging, SupremeX Inc.

TRADE, TARIFFS, AND TREATIES: IMPACT ON INTERNATIONAL MAIL AND PARCELS IN 2019 AND BEYOND

Monday 5/6, Period 10 | 4:00PM–5:00PM | RM 134

Cross-border eCommerce presents a huge opportunity for volume and revenue growth for postal operators. What are the implications of international trade agreements and tariffs on the market and providers in this space? How are trade tariffs affecting cross-border ecommerce growth? Will a new NAFTA agreement benefit cross-border ecommerce or present new challenges? Companies like WISH and eBay are staying abreast of the latest geopolitical trends to make sure they are delivering the best possible experience to their customers. Come join our panelists who will share insights on the challenges and opportunities of international trade agreements and tariffs. 

Shoshana Grove, International Bridge – Moderator | Abby Martin, Global Trade Compliance, USPS | Kate Muth, Executive Director, IMAG | Donald Ross, Executive Director, International Sales, USPS | James Swanson, Director, Customs Border Patrol

LATEST AND GREATEST IMPROVEMENTS IN THE USPS PACKAGE DELIVERY NETWORK

Tuesday 5/7, Period 14 | 4:00PM–5:00PM | RM 134

End-to-end package visibility at USPS has been vastly improved by the addition of dozens of new scan events within USPS operations and the deployment of new delivery scan units which can report last-mile events in real time. Dynamic routing has revolutionized the last-mile delivery efficiency and enabled cost-efficient Sunday package delivery. Informed Delivery services provide detailed package status information to recipients’ smart phones or computers. Geo-positioning devices installed in USPS vehicles allow command centers to monitor the route of each truck in real-time – identifying delays or other problems so they can be immediately addressed. This session will offer a high-level summary of these key technology advances.

Moderator: Tiberiu Motoc, Chief Technology Officer, International Bridge | Maia Benson, Global Head of Shipping and Fulfillment, Shopify | Mark McCrery, VP, Mail Entry & Payment Technology, USPS | Jay Smith, Product Management, USPS | Harry Whitehouse, Chief Innovation Officer, International Bridge

THE RISE OF ON-DEMAND DELIVERY AND THE LAST MILE OF THE FUTURE

Sunday 5/5, Period 2 | 10:15AM–11:15AM | RM 132

This session will share how new on-demand delivery services can potentially disrupt last mile package delivery business. Discussion will include: drones, self-driving delivery vans, neighborhood parcel lockers, and neighborhood parcel pick-up points. Come hear the latest news and expert predictions for the future.

Sachin Agarwal, Manager, Innovation Solutions, USPS

ENHANCING THE ECOMMERCE EXPERIENCE WITH USPS TECHNOLOGY

Sunday 5/5, Period 5 | 2:45PM–3:45PM | RM 141

Take a tour of USPS technology solutions which you can leverage in your eCommerce website, warehouse fulfillment or returns processes. From simple queries to complex integrations, USPS offers online and offline solutions to help you meet customer expectations, choose the best products, prepare shipments, track packages, assist in returns and even provide labels to customers without a printer.

Peter Klausner, Manager, Digital Media, USPS

OPEN AND DISTRIBUTE: GETTING LIGHTWEIGHT PACKAGES TO YOUR CUSTOMERS FASTER

Sunday 5/5, Period 6 | 4:00PM–5:00PM | RM 140

Companies with multiple distribution centers and print shops around the country reduce their shipping costs by fulfilling orders from locations closest to the customer. Others have to rely on package and letter consolidators to induct their product deeper into the network. What can be done when the volume is too low for LTL freight? Come learn how others use USPS Priority Mail and Priority Mail Express Open and Distribute to reduce shipping and mailing costs for low volume package shipments and lower density mailings.

Denis Baranov, Senior Product Management Specialist, USPS | Joe Radgowski, Mailing Systems Specialists, Windowbook

PARCEL LOCKERS: DESIGNING A HOLISTIC SOLUTION TO MANAGE THE LIFECYCLE OF INCOMING PACKAGES AND MAIL

Monday 5/6, Period 7 | 11:00AM–12:00PM | RM 140

Parcel lockers have been around for many years. The industry has finally caught up with the technology to drive real efficiencies in the solution. How? Mobile workforces, “hoteling”, demand for 24 hour service and availability and other changes that are driving businesses away from the traditional mail/package delivery at the cubicle models. In this session, the presenters will share real life examples and experiences of how to optimize this change. The lockers can be wonderfully versatile if configured and planned appropriately. The factors that make this possible are not always obvious. In this session they will be identified and tools to optimize each shared.

Garrett Adams, Senior Manager, Enterprise Services Sales Engineering, Ricoh | Mark Rheaume, Solutions Design Architect, Exela Enterprise Solutions

WHERE’S MY PACKAGE? HOW ARTIFICIAL INTELLIGENCE CAN HELP IMPROVE THE CUSTOMER EXPERIENCE

Monday 5/6, Period 10 | 4:00PM–5:00PM | RM 133

In managing nearly half of the world’s mail delivery service, with a reach of 157 million residences, businesses and P.O. boxes, the USPS makes the customer experience a top priority. As successful service strategies evolve, this independent federal agency continues to handle an extraordinary volume of retail visits, incoming calls and mail inquiries. In order for customers to continue receiving high-quality, efficient and affordable delivery service now and in the future, we’re exploring how modern technology can help. Artificial intelligence (AI), designed to effectively handle an enormous amount of processes and information, can improve efficiency and provide better experiences for postal customers globally.

Andy Murphy, Customer Engineering Manager, Google Cloud

MAIL HOUSES TAKING OVER THE SHIPPING INDUSTRY

Wednesday 5/8, Period 15 | 8:00AM–9:00AM | RM 135

Mail Houses need to get in to the shipping industry. If you are not jumping in to this industry now, you are missing out on a huge opportunity to service your customers not to mention missing out on a healthy revenue stream. You can service more than eCommerce clients, banks, hospitals, universities, and small businesses.

Aaste Palczewski, General Partner, My Shipping Post | Dillon Palczewski, General Partner, My Shipping Post

DEMYSTIFYING INTERNATIONAL SHIPPING

Tuesday 5/7, Period 14 | 4:00PM–5:00PM | RM 131

International shipping is complex. Every country has its own taxation policies, restrictions, rules and requirements. With global e-commerce estimated to hit $4.8 trillion by 2021, this is a market that fewer and fewer sellers can choose to ignore. In this session, we will walk through some of the key considerations e-tailers need to take into account when planning to ship internationally. We’ll also discuss ways to overcome the challenges of international shipping including customs and duties, shipping costs, delivery times, and the returns process.

Krishna Iyer, Director, Strategic Partnerships, ShipStation

HAZMAT 101: PUB 52 - HOW TO SAFELY MAIL HAZARDOUS MATERIALS AND LITHIUM BATTERY MAILING STANDARDS

Sunday 5/5, Period 3 | 11:30AM–12:30PM | RM 140

This presentation will provide an overview of the use and applicability of USPS Publication 52: Hazardous, Restricted, and Perishable Mail. Special emphasis will be placed on demonstrating the proper use of Pub 52 when preparing mailable hazardous materials, preventing non-mailable hazardous materials from entering the mail, mailer responsibilities, and corrective actions that are taken when non-mailable packages are encountered. Lithium batteries are a common source of power for cell phones, computers, and even our cars. Regulations relating to these items change frequently and continue to increase in complexity. This presentation provides an overview of the types of lithium batteries permitted in the mail, and instructions for using Publication 52, to determine quantity limitations, packaging and marking requirements.

Mary Collins, Classification Specialist, USPS | Vincent J Desiderio, Hazardous Materials Specialist, US Postal Service Inspection Service

AUTOMATED RETURNS: USPS SHIPPING PRODUCTS AND RETURNS ROADMAP

Monday 5/6, Period 7 | 11:00AM–12:00PM | RM 135

Attend this workshop and learn the latest about USPS Returns, featuring automated data capture, assessment and billing, postage due, and weight requirement on shipping labels. Don’t miss the new innovation for a returns shipping solution that can more than prepare your company for the future. You will learn about the latest innovations and management initiatives that support USPS Shipping and Returns products. Featuring Payment Options, USPS Tracking, new Delivery and Processing Technology, Informed Delivery and Informed Visibility.

Vicki Bosch, Manager Product & Payment Technology Systems, USPS | Karen Key, Director Shipping Products and Services, USPS

GAINING A COMPETITIVE ADVANTAGE WITH EMERGING USPS GLOBAL SOLUTIONS

Monday 5/6, Period 8 | 1:30PM–2:30PM | RM 141

The growth of eCommerce has changed the way all of us shop and do business, both here in the US and across the globe. Doing business in multiple countries requires knowledge and flexibility. What works with one country can vary greatly in another…there is no one size fits all to the shipping process. With this in mind, the USPS is developing new products and services that extend beyond traditional postal boundaries to enhance both you and your customer’s experience. In this session, we will review the latest statistics and trends in the global shipping and eCommerce markets and the USPS will review both current and brand-new creative solutions to help you succeed in this changing global economy.

Frank Cebello, Manager Business Alliances (Regional), USPS | Darren Lamn, Director of Research, The Colography Group, Inc.

PACKAGE PLATFORM/NETWORK RETURNS

Monday 5/6, Period 10 | 4:00PM–5:00PM | RM 142

USPS has upgraded its Package Platform with a new, modern IT architecture model to provide more value to customers than ever before. Learn how the program simplifies interactions with USPS while increasing the customer experience with extraordinary package and pricing detail in near- real time. This platform automates the collection of package attributes to price packages midstream to provide greater visibility and enhanced delivery times.

Vicki Bosch, Manager, Product and Payment Tech. System, USPS | Randy Workman, Manager Major Mailer Support, USPS

CROSS-BORDER eCOMMERCE SHOPPER SURVEY: KEY FINDINGS & IMPLICATIONS

Tuesday 5/7, Period 12 | 1:30PM–2:30PM | RM 135

The 2018 International Post Corporation cross-border e-commerce shopper survey is based on 33,000 respondents across 41 countries (including the US, Mexico, Canada – and many more spread worldwide). Consumers are asked for their eCommerce delivery preferences and for a detailed overview of their most recent cross-border online purchase and delivery experience. This workshop focuses on a range of topics, such as parcel size and weight, parcel tracking, delivery cost, delivery location, customs and returns.

Luke Lloyd, Market Research Manager, International Post Corporation

SHIPPING, RETURNS, REFUNDS & CLAIMS MADE EASY

Wednesday 5/8, Period 15 | 8:00AM–9:00AM | RM 132

Attend this session to learn how the USPS has leveraged technology to improve its products and services offerings to include enhancements to the online refund application and online claims applications. In addition, attendees will learn about the benefits of Electronic Signature Online, Electronic Receipt, QR Codes for Expedited Packaging Supplies, Return Labels, Collection Boxes, and Package Pickup Improvements. 

Tiffany Jesse, Manager New Product Implementation, USPS | Karen Key, Director Shipping Products and Services, USPS