April 26-29, 2020 | Orlando World Center Marriott | Orlando, FL

Education Tracks & Workshops

LEADERSHIP AND PROFESSIONAL DEVELOPMENT

DEVELOPING YOUR PROFESSIONAL PERSONA

You only get one chance to make a first impression. Learn tips and tricks for managing and presenting yourself with a professional persona. Standing room only in this session at the 2019 NPF, so don’t miss hearing from leading Industry mailing professionals on how to stand out and differentiate yourself from the competition!

Christine Erna, Strategic Postal Advisors
Scott Holton, Citigroup

HOW TO BETTER YOURSELF FOR PROMOTIONAL OPPORTUNITIES WITHIN THE MAILING INDUSTRY

This workshop will discuss pathways to improve yourself as a manager but more importantly, through open discussion, you will learn how to prepare for future promotional opportunities within your organization and within the mailing industry. Education, mail certification, and personal improvement will be discussed. The goal is to prepare you for the next step in your career. This session is a must for all levels of managers within the mailing industry.

Chris Kula, RICOH USA, INC.
James Burns, Massachusetts General Hospital

LEADERSHIP BEST PRACTICES AND HOW TO APPLY THEM TO YOUR JOB

The mailing industry represents a diverse cross-section of the population, including business owners, managers, salespeople and production employees. Bringing everyone together to create a cohesive team requires some “outside the envelope” thinking about leadership. Join us for a discussion of proven leadership methods that will make your operation a success!

Mark Fallon, The Berkshire Company
Cornelius Fedderman, Carmax Business Solutions

OPEN MIC: COACHING UP

The term “coaching up” traditionally refers to communication with a supervisor or person above you in the organizational chart. “Coaching up” strategies can be effective for all levels. Have you ever had a conversation with a boss, project manager or leader that did not go well? Is one of your teammates dropping the ball? When difficult situations happen – or, better yet, when you anticipate them – let them know in a polite and helpful manner. They will appreciate your initiative. Often times our instincts tell us to fight and go on the defensive which may result in the blame game. We’ll share how to effectively interact with leaders throughout your organization. We will walk you through real-life scenarios where coaching up was used effectively. Try these techniques out in groups and be prepared to share your real-life experiences with us!

Jen Wright, GrayHair Software

SECURITY: IT’S EVERYONE’S RESPONSIBILITY

The U.S. Postal Inspection Service is the security and law enforcement arm of USPS. In this role, we engage in prevention messaging on a wide range of topics that can help your company. Do your employees feel unsafe or uncertain as to what to do if they encounter a dangerous situation in the workplace, from a suspicious item or act of workplace violence. Does your company have a response plan in place to deal with these types of security issues? During this workshop, we will discuss the need for a response plan and how to develop one. In addition, we will also discuss how to deal with an active shooter situation. Postal Inspectors are available to provide your business with a security review and discuss any potential issues they believe may be a risk.

David Bowers, United States Postal Inspection Service

WHAT HAPPENED TO OUR MIDAS TOUCH—WHEN IT COMES TO CUSTOMER SERVICE?

What happened to the Midas Touch When it Comes to Customer Service? Has your operations lost its focus on customer service? This session is for you! Losing touch with our customers brings on a host of issues and problems that can be avoided when you focus on service levels and keeping everyone informed. This session will show you how to elevate customer service back into your operations despite downsizing, lay-off, and more!

Bernnie Hunter, Phillips 66 Headquarters-Houston, TX

EAGLE EYE: ZOOMING OUT TO EXPLORE POSTAL INDUSTRY TRENDS

In an era of rapid change and disruption, it is imperative USPS is both aware of and best positioned to respond to emerging trends in the broader market. We have identified 15 macro trends and 18 underlying technology and societal drivers. The goal is to monitor the trends’ movement over time in a dynamic platform – to have an Eagle Eye on the future – to enable better decision making for leaders. In this session, we will explore the trends and drivers that will impact your company.

Charles Neal, Deloitte Consulting LLP
Emil Dzuray, USPS
Kara Shuler, Deloitte Consulting

HOW TO NAVIGATE THE DAILY CHALLENGES FACING MAIL CENTER MANAGERS TODAY

Managers of mail centers know that in order to have a successful operation, they must be able to handle multiple projects at any given time. Mail processing, postage, financial accountability, and managing people are only a few issues a mail center manager can encounter throughout their workday. How do you make it all come together? Through open discussion and examples of industry best practices, attendees will gain insights on how to prepare for the challenges of managing a mail center, how to overcome them, and more importantly, how to deal with stress and stay positive when facing those daily challenges!

Chris Kula, RICOH USA, INC.
James Burns, Massachusetts General Hospital

LEADING WITH EMOTIONAL INTELLIGENCE

What makes a great leader? Of course, we all have traits we look for in a good leader, but do you realize how many of those traits are qualities associated with Emotional Intelligence? This learned ability to identify and monitor the emotions of oneself and that of others, as well as to help manage relationships is a fascinating subject that has been studied and documented by many professionals throughout the years. Join this session for a review of this popular theory as we dive into each of the core competencies and discover how and why managing one’s emotions can help in career advancement, better understanding, and ultimately attaining your goals. Let’s make our emotions work for us!

Gina Greco, CTRAC Direct / Midwest Direct

RENEW YOUR PCC PASSION

Passion, that’s a pretty big word and if you want your PCC to thrive you need a lot of it. What does it take to find it or find it again? Do you go to bored meetings or do you have board meetings? How about fun? Fun is a good thing! They say you can’t reinvent the wheel, but you can reinvent yourself and your PCC. It takes some time, energy and planning but it can be accomplished. At this session we will discuss techniques to find yourself and your mission and make them fresh again. Pain points? We all have them but how do you get past them? So, let’s step outside of the envelope together and develop new strategies and engaging opportunities to bring the passion back and share it with your board, members and prospects.

Judith Antisdel, AT DIRECT

THE POSTMASTER GENERAL’S MAILERS’ TECHNICAL ADVISORY COMMITTEE (MTAC)

The Postmaster Genera’s Mailers Technical Advisory Committee (MTAC) is a venue for the US Postal Service to share technical information with mailers, and to receive their advice and recommendations on matters concerning mail-related products and services, in order to enhance customer value and expand the use of these products and services for the mutual benefit of mailing industry stakeholders and the USPS. Attend the MTAC Update session to learn more about the progress made by the MTAC Task Teams, User Groups, and Work Groups with the current technology changes and near-term solutions impacting the mailing industry.

Bob Schimek, Quadient
Bob Rosser, IWCO Direct

TRAIN THE TRAINER—LESSONS LEARNED AT DISNEY

This session will focus on modern learning and employee training. We will discuss training inspired by the Disney Way. This 4-step training technique is simple and can be implemented in your company regardless of size or task. As an added bonus we will showcase how gamification can enhance learning.

Glen Swyers, Imagine!

EMPLOYEE MOTIVATION TOOLS

Innovative ideas to motivate your employees to do the best within their assigned role. The workshop will include hands-on experiments and audience participation. You will learn how to start motivation planning and how to track motivation results. This workshop guarantees to improve employee morale for all types of employees.

Brenda Fick, Brynka
Jennifer Young, Brynka

KEYS TO BUILDING BETTER RELATIONSHIPS!

President Teddy Roosevelt said, “The most important ingredient in the formula of success is knowing how to get along with people.” Almost all would agree that building better relationships will lead to greater success and happiness in our lives – and the lives of people around us. In this presentation we will cover twelve important keys to help build better relationships, based on research and expert perspectives. We will also look at important principles to connect with people, build trustworthiness, communicate effectively and develop greater credibility.

Wes Friesen, Solomon Training & Development

LOGISTICALLY SPEAKING: RECRUITING, RETAINING, AND RESKILLING THE OPERATIONS WORKFORCE

No longer equated to heavy, manual work, today’s logistics industry is highly automated and reliant on technology. While this creates great opportunity for gains in efficiency, service, and revenue, it presents a challenge for an increasingly tight job market for skilled labor. This presentation will show you how diversifying employee training, hiring, and retention can better meet customer needs through skilled employees. This presentation will include an in-depth look at market, labor, and cultural disruptors such as globalization, baby boomer attrition, and diversity & inclusion and the impact these changes have on the workforce, employees, and customers. We will cover trends and “the Future of Work” for logistics, supply chain, and the mailing industry, including alternative hiring practices, augmenting jobs with automation and Artificial Intelligence, learning through job academies and apprenticeship, and creating an employee experience to confront disruptors.

Sarah Benczik, Deloitte Consulting
Jessica Franck, Deloitte Consulting

REVOLUTIONIZING CUSTOMER EXPERIENCE (CX) THROUGH EMPLOYEE EXPERIENCE (EX)

When the employee struggles, so does the customer. Industry data has shown us time and again that improving EX is critical to driving improvements in CX. Come learn how USPS is making improved EX a top priority and using leading practices in human-centered design to begin transforming the experience of frontline employees.

Josh Knight, Deloitte

TODAY'S SMALL BUSINESS MAY BE TOMORROW'S MEGA BUSINESS

Join Acting Director of the Small Business Administration as he provides an update on the state of the Small Business segment in the US. According to the U.S. Small Business Administration (SBA), small businesses represent 99.9 percent of all U.S. businesses and they employ 58.9 million workers. An understanding of the economic power of small businesses in the US could lead to greater sell through with this growing customer segment.

Chris Pilkerton, Small Business Administration

THE CURRENT STATE OF POSTAL AFFAIRS

USPS has a Board of Governors quorum for the first time in several years as the Postal Regulatory Commission enters the next phase of the ten-year regulatory review. With the possibility of postal legislation looming, 2020 could be a year of profound change in the postal industry. Join industry leaders in an overview of the market, regulatory and other external forces that will shape the future of our industry.

Michael Plunkett, Association for Postal Commerce (PostCom)