No longer equated to heavy, manual work, today’s logistics industry is highly automated and reliant on technology. While this creates great opportunity for gains in efficiency, service, and revenue, it presents a challenge for an increasingly tight job market for skilled labor. This presentation will show you how diversifying employee training, hiring, and retention can better meet customer needs through skilled employees. This presentation will include an in-depth look at market, labor, and cultural disruptors such as globalization, baby boomer attrition, and diversity & inclusion and the impact these changes have on the workforce, employees, and customers. We will cover trends and “the Future of Work” for logistics, supply chain, and the mailing industry, including alternative hiring practices, augmenting jobs with automation and Artificial Intelligence, learning through job academies and apprenticeship, and creating an employee experience to confront disruptors.
Sarah Benczik, Deloitte Consulting
Jessica Franck, Deloitte Consulting