April 26-29, 2020 | Orlando World Center Marriott | Orlando, FL

Education Tracks &
Workshops

LEADERSHIP AND PROFESSIONAL DEVELOPMENT

HOW TO BETTER YOURSELF FOR PROMOTIONAL OPPORTUNITIES WITHIN THE MAILING INDUSTRY

Sunday 5/5, Period 1 | 9:00AM–10:00AM | RM 132

This workshop will discuss pathways to improve yourself as a manager but more importantly, through open discussion, you will learn how to prepare for future promotional opportunities within your organization and within the mailing industry. Education, mail certification, and personal improvement will be discussed. The goal is to prepare you for the next step in your career. This session is a must for all levels of managers within the mailing industry.

James Burns, Operations Manager, Receiving & Mail Services, Massachusetts General Hospital | Chris Kula, Director, Services Programs Managed Service Operations, RICOH USA, INC.

GAINING MAXIMUM PRODUCTIVITY BASED ON PERSONALITY TYPE

Monday 5/6, Period 8 | 1:30PM–2:30PM | RM 133

In our world of technology, we must remember that it is the people running the devices that make things happen every day. Personality traits have a direct and substantial impact on job performance. Research suggests that between 20% and 25% of an individual employee’s effectiveness on the job is attributable to his or her personality. Join us to explore how your personality and those of your team members impact individual and overall workplace productivity and how to harness the differences of each team member to yield the highest rate of return!

Sally Pfabe, VP, Business Development, Brightkey

COMMUNICATION IS ABOUT PERSONALITY, NOT GENERATIONAL DIFFERENCES

Tuesday 5/7, Period 11 | 11:00AM–12:00PM | RM 142

Success in communication is based on the understanding of interpersonal dynamics as they relate to the Big Five characteristics of personality. Using these key dimensions of psychological science, this workshop will help you develop a keener sense of self-awareness, so you can capitalize on your understanding of attitudes, behaviors, motivation and accountability.

Sean Joyce, President, Omega Consultants

SOCIAL MEDIA: PROTECTING YOUR PROFESSIONAL PROFILE

Wednesday 5/8, Period 15 | 8:00AM–9:00AM | RM 131

Facebook – 2.3 billion users. LinkedIn – 546 million users. Twitter – 335 million users. At the speed of light, a single post can touch every one of these people. You can improve your professional reputation and expand your professional network, or you can be vilified and lose followers in droves. You can’t change the behavior of others, but you can take steps to create a positive, impactful presence on social media that reflects who you are, and how you want to be perceived. In this seminar, we’ll review the “do’s” and “don’ts” for a powerful, professional, online profile.

Mark Fallon, President, The Berkshire Company

DEVELOPING YOUR PROFESSIONAL PERSONA - TIPS AND TRICKS TO ENHANCE YOUR AUTHENTIC SELF

Sunday 5/5, Period 6 | 4:00PM–5:00PM | RM 131

You only get one chance to make a first impression. Learn tips and tricks for managing and presenting yourself with a professional persona. Learn to read non-verbal cues. Be an active, fully engaged listener. Learn how to ‘brag’ in a way that gains respect, not looks of disdain. Speak with confidence and learn to handle conflict with grace and empathy, not anger. Be authentic in your relationships. Maintain clear personal/professional boundaries at work.

Christine Erna, Director, Postal Affairs, Exela Technologies | Mark Rheaume, Solutions Architect, Exela Technologies

LEADERSHIP IN THE AGE OF ROBOTS: HOW TO BETTER HUMANS

Monday 5/6, Period 9 | 2:45PM–3:45PM | RM 142

Technology is reapidly changing  our industry.  Tasks that were once performed by people are now completed by machines and software, changing and eliminating jobs in the process.  The greater the uncertainty, the greater need for personal leadership.  Join us for a discussion on how to connect at the human level and meet the psychological and emotional demand of your employees. 

Mark Fallon, President, The Berkshire Company | Sean Joyce, President, Omega Consultants

YOUR TEAM CAN SOAR! POWERFUL LESSONS TO HELP YOU LEAD AND DEVELOP HIGH PERFORMING TEAMS!

Tuesday 5/7, Period 11 | 11:00AM–12:00PM | RM 130

People in leadership roles have great potential to make a positive difference in the lives of their work teams and their organizations. In this session learn the latest research and practical ideas to help motivate people and build teams that are high performing! You will walk away inspired and equipped to lead your people to an even higher level of success. This presentation will include:

– Important research on the 3 Characteristics of High Performance Teams
– The 7 Key Needs that Motivate People
– Top 10 Motivators for Workers
– The magical 5 to 1 Ratio
– 20 Ways to Retain Your Best Employees
– The 12 question “Measuring Stick”
– And more practical tools!

Wes Friesen, President, Solomon Training & Development

TALENT MANAGEMENT AND THE ART OF LEADERSHIP

Monday 5/6, Period 7 | 11:00AM–12:00PM | RM 130

Talent management and the concept of “human capital” is more than just buzz words within an organization. It is a business strategy that organizations will employ to hire, retain, and mentor their top talented employees. This workshop will look at how managers can ensure their operations are meeting the organization’s strategic commitment to hire, develop, and retain talented employees.

James Burns, Operations Manager, Receiving & Mail Services, Massachusetts General Hospital | Chris Kula, Director, Services Programs Managed Service Operations, RICOH USA, INC.

KEYS TO MAXIMIZE YOUR EFFECTIVENESS

Monday 5/6, Period 10 | 4:00PM–5:00PM | RM 135

We all desire to be more effective and successful at work and in our personal lives. In this presentation we will learn tried and proven methods to be more effective as leaders, workers and individuals – and learn how to help others be more effective too! Come and learn tips to improve the communication, relationships and performance of you and your team. We’ll be pulling wisdom from the bestselling business book of all-time (Dr. Covey’s “Seven Habits of Highly Effective People”) and from other leading edge research and writings including Undercover CEO star Joel Manby’s new classic “Love Works: Seven Timeless Principles for Effective Leaders”.

Wes Friesen, President, Solomon Training & Development

BECOME SMARTER AT MANAGING YOUR MAIL CENTER

Tuesday 5/6, Period 12 | 1:30PM–2:30PM | RM 132

Corporate Training Programs are typically the first thing impacted by budget cuts. Travel and expensive seminars need a whole business case for approval to attend. There are resources and affordable options to become the subject matter expert in an ever-changing industry. Lead your organization to mail center sustainability in 2019 and beyond by identifying the resources and opportunities available to you that won’t break the budget. Get in the loop and get in “the know.” There is help if you know where to look!

Shawn Lang, Business Process Analyst, Broadridge Mail, LLC