With the final data of eCommerce sales expecting to exceed a staggering $525 billion in 2018, returns are a critical component to a company’s business model. More than ever, customers’ expectations for a quick and easy returns process has reached an all-time high. This workshop provides an overview of how making the returns process quick, easy and convenient could lead to greater sales and an increased level of customer loyalty. In this highly competitive eCommerce marketplace, returns should be at the forefront of every company. Enhancing the customer experience begins long before the initial transaction. We share how USPS offers a returns option for companies of all sizes. The proven network provides timely and efficient processing to help enhance the customer experience. Participants can also hear first-hand from a PRS partners, and how the shipping and fulfillment companies can help to streamline the last mile process and avoid costly return processing errors through logistics.
Corey Adams, Senior Product Management Specialist, USPS | Colleen Darby, USPS Carrier Manager, Target | Bruce Klein, Senior Product Management Specialists, USPS | Aaron Moore, Director of Operations, One Click | Dr. Ian Stanford, Public Policy Specialist, office of the USPS Inspector General