2025 National Postal Forum

USPS EXECUTIVE LEADERSHIP AND OFFICER SESSIONS

Monday General Session: USPS 
PMG Keynote Address

Monday, April 28, 2025

In the 250th Anniversary Year of the United States Postal Service, America’s Acting Postmaster General, Doug Tulino will give the 2025 National Postal Forum a rousing start as he expounds on the arc of progress in implementing the Postal Service’s 10-year transformation and modernization plan. The Delivering for America plan has changed and improved nearly every operation and business strategy of the PostalService since implementation began four years ago. Investment to significantly upgrade much of the vast Postal Service infrastructure, aggressive implementation of reorganized and reoriented operational models, a faster pace of change, a higher level of competitiveness, and expanded capabilities and efficiencies are all resulting in a Postal Service more responsive to the markets and industries it serves. Join this engaging keynote to better understand how one of the largest organizational transformations in the nation is now benefiting partners in the shipping and mailing supply chain, supportingAmerican commerce, and better serving the American public.  

Tuesday General Session

Tuesday, April 29, 2025

Join Chief Marketing Officer Steve Monteith and other Postal Service executives as they discuss the evolving product, pricing, and customer strategies that are driving value for America’s businesses and growth for the Postal Service. This session will provide an in-depth look at the expanding capabilities and efficiencies of the Postal Service processing, transportation, delivery and retail network, the broadening impact of the Postal Service locally, and identify opportunities for businesses to extract greater value from their use of the Postal Service.

USPS Leadership Insight Sessions

Attendees will have the unique opportunity to learn directly from USPS leadership through exclusive USPS Leadership Insight Sessions. These sessions are designed to provide high-level perspectives and strategic guidance on the most pressing issues and innovations shaping the
mailing and shipping industry.

Delivering America Forward through an Integrated Operational Network

Join Logistics, Processing and Performance Excellence leadership as they discuss the evolution of our network and how we have tackled historical challenges and adapted to mitigate transition challenges as we implement the Delivering for America plan. Learn about the enhancements made this past year and the exciting updates planned for the future.

Dr. Joshua Colin
Chief Performance Officer & EVP
Issac Cronkhite
Chief Processing & Distribution Officer & EVP
Peter Routsolias
SVP, Logistics
Robert Cintron
VP, Logistics
Greg White
Executive Director, Operations & Performance Excellence
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Delivering for America: Insights, Challenges, and Innovations – Applying Intellectual Strengths to Improve our Organization

The Delivering for America (DFA) Plan is reshaping the future of the USPS, driving operational precision and efficiency, service reliability, and long-term sustainability and profitability. This panel discussion brings together USPS executives to share firsthand experiences, challenges, and success stories in implementing DFA. Through discussions on problem-solving, communication, collaboration, integration, and personal growth, panelists will provide valuable insights into how they are navigating change, fostering innovation, and ensuring the plan’s success. Attendees will gain valuable strategies for their own leadership development and professional growth in a rapidly evolving industry.

Judy de Torok (Moderator)
VP, Corporate Affairs
Sharon Owens
VP, Pricing and Costing
Raj Sanghera
VP, Central Area Retail and Delivery Operations
Chenise LeDoux
VP, Southern Area Retail and Delivery Operations
Christine Brisk
Sr Division Director, New England Division, NH
Jaqueline Thomas
Executive Plant Manager, Dominick V. Daniels P&DC, NJ
Lindsey Taylor
Director, Industry Engagement & Outreach
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From Concerns to Solutions: Enhancing Public Service Responsiveness

This session will focus on the journey from identifying customer concerns to implementing effective solutions, with an emphasis on communication, collaboration, and serving non-commercial segments. Attendees will gain insights into how these efforts improve overall accountability and the overall experience for customers.

Jeffery Adams
VP, Corporate Communications
Judy de Torok
VP, Corporate Affairs
Marc McCrery
VP, Customer Experience
Peter Pastre
VP, Government Relations & Public Policy
Brian Bone
Postal Inspector – Program Manager
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Innovating Sales Strategies: Enhancing Mail and Shipping Solutions

Join us for a comprehensive 60-minute session led by our officers, focusing on the evolving landscape of mail and shipping. This Insight Leadership Session will provide a high-level review of the recent changes in our product and service portfolio driven by network adjustments and our commitment to better serve both the mailing industry and shipping partners. This session promises to be an informative exchange, showcasing our commitment to innovation and collaboration in the mail and shipping sectors. We look forward to engaging with you as we explore these critical topics.

Steve Monteith
Chief Customer and Marketing Officer & EVP
Bill Fraine
Senior VP, National Sales
Shavon Keys
VP, Sales
Shibani Gambhir
VP, Sales Intelligence & Support
Juan Nadal
VP Strategic Accounts & Service Initiatives
Margaret Pepe
Executive Director, Product Solutions
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RETAIL AND DELIVERY SERVICES – INVESTING IN LOCAL, INVESTING IN YOU

The Postal Service is transforming its operations by replacing a costly multi-network, middle-mile strategy and an outdated mail collection process with a streamlined, integrated system. This new approach will efficiently aggregate and sequence mail and package movement from collection to delivery. This session will explore how this transformation opens opportunities to modernize retail and delivery centers nationwide, making them storefronts and hubs of commerce, communication, and essential support.

Elvin Mercado
Chief Retail & Delivery Officer
Gary Reblin
VP, Applied Engineering
Sheila Holman
VP, Marketing
Jennifer Vo
VP, Retail & Post Office Operations
John Morgan
VP, Delivery Operations
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Rebuilding USPS’s Infrastructure: Redesigning our Future

The USPS is rebuilding its infrastructure and enhancing its use of technology as it reshapes its future. We are making major capital investments to modernize facilities across the nation – deploying best-in-class automation and information technology in Regional Processing and Distribution Centers, Local Processing Centers and Sorting and Delivery Centers. We are procuring a new delivery vehicle fleet and electric charging infrastructure. Attend this session to better understand how these modernization efforts are driving efficiency and capability gains and our priorities for the next three years. We have one of the largest portfolios for facilities and vehicle fleets in the world and we are excited to share what we have executed and have upcoming for you.

Scott Bombaugh
Chief Technology Officer & EVP
Ben Kuo
VP, Facilities
Adyani Torres
Executive Director, Insights & Operations Excellence
Eric Dolloff
Sr Director, Plant & Process Modernization
Justin Glass
Director, Fleet Management
Vicki Stephen
Director, Next Gen Delivery Vehicle Program
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Securing the Mail and Shipping Experience from Click to Delivery

With a focus on modernization and collaboration, USPS is enhancing its ability to protect people, mail, and packages against evolving threats. In this session you’ll learn about our integrated approach to strengthening operational excellence, cybersecurity, and crime prevention. We’ll start with an overview of operational safeguards, a suite of services that enhance revenue detection, improve package visibility, and prevent mishandling through audits and effective management. Next, we’ll explore our cybersecurity strategies to defend against emerging threats, fortify critical systems, and prevent fraud through advanced technologies. Finally, we’ll highlight the U.S. Postal Inspection Service and its role in enforcing mail security laws, preventing crime through education and awareness, and investigating postal offenses. You’ll also learn about Project Safe Delivery, a joint initiative to combat postal crime and protect employees and customers. By taking an integrated approach, our speakers will demonstrate how we’re reinforcing security, strengthening trust, and advancing the Delivering for America plan.

Gary Barksdale
Chief Postal Inspector
Heather Dyer
VP, Chief Information Security Officer
Greg White
Executive Director, Operations Integration & Performance Excellence
Randy Workman
Sr Director, Product Acceptance & Support
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USPS Information Technology to Accelerate Operational Precision

Step into the future with our Chief Information Officer (CIO) for a unique opportunity to explore the revolutionary impact of cutting-edge technology on the shipping industry. Whether you're a seasoned merchant, a dynamic platform, or a forward-thinking software provider, uncover custom solutions crafted specifically for you. Gain insights on securing the most competitive rates, effortlessly creating labels, accessing real-time tracking, and much more. Engage with industry experts on our panel as they reveal their insights on smoothly integrating with our newest shipping platforms. Experience firsthand how USPS is revolutionizing operational efficiency through unparalleled internal visibility and transparency driven by groundbreaking technology. Get ready to embrace innovation and reimagine the shipping experience like never before!

Pritha Mehra
Chief Information Officer & EVP
Steve Dearing
VP, Chief Data & Analytics Officer
Angela Lawson
VP, Technology Applications
Matthew Berk
Bean Box
Jeremy Stepanovich
Dermacare
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